Call Analyser

You can’t manage what you can’t measure. Find out what’s going on in your business with Re-Tell’s Call Analyser application. Cost effective and compatible with all common telephone systems, is there any excuse not to know who the winners, losers and abusers are in your business!

Call Analyser - find out what's going on in your businessWho is the most efficient member of staff?
Identify under and over-achieving employees

Who answers the most calls?
Monitor and report on call duration, destination, date, number, extension …

Who spends most time on the phone and to whom?
Identify expensive international, mobile or premium calls by extension

Are you answering calls quickly enough?
Monitor inbound, outbound and abandoned calls

Do you have capacity to ensure good customer service?
Identify line usage, peak periods of activity, staff shortages and coverage problems

Are you missing opportunities?
Trigger alarms or automated emails for missed calls or activity breaches on practically any parameter

Call Analyser - improve productivityAre staff aware?
Improve productivity by displaying user or group statistics on a wallboard

Staff training, compliance or need to monitor abuse?
Combine with Call Recording for fully integrated Call Management interface

Further information:

The Call Analyser “Collector” requires connection to the Call Logging port on your phone system. This can be serial or over IP.

Client software is licensed concurrently and can be installed on any PC or laptop for management or wallboard presentation.

The entry-level Call Analyser, Pro 32, starts at 32 extensions and includes 1 concurrent client user license.

Prices start at £990 ex.VAT

To download our Call Analyser and Call Recording brochures, click here.