Products & Services
Call Recording
Whether for compliance, training, abuse monitoring or clarity in relation to disputes, cost-effective call recording is now is available for small and medium sized businesses.
There are two approaches to call recording. The 1st is extension-side recording which records activity on an extension or a group of extensions. The second is line-side recording which records activity on your lines rather than your extensions. Line-side is by far the most popular method because connectivity is simpler and most businesses have fewer lines than extensions. Most businesses want to capture everything, not just activity relating to a specific extension. Sense, is a line-side recorder from Re-Tell that will record analogue and anything from 2 to 240 ISDN lines (Basic or Primary Rate).
- Records all inbound and outbound calls
- Recordings are compressed and encrypted for legal tamper-proofing
- Playback from any PC on the network
- Records Analogue, ISDN2, ISDN30 or a mix of all three.
- High Quality Automatic Stereo Recordings (Employee to the Left, Client / Supplier to the right) of all lines
- Scalable from 2 to hundreds of channels
Recording Capacity up to 100,000 hours- Easy archive and call retrieval
- Compatible with all leading telephone systems
- Combine with Call Analyser for fully integrated Call Management Interface
- Tower or rack-mount chassis.
Top Time Wasters:
- Abusive calls
- Customer disputes
- Training new staff
- Misheard instructions
- Inaccurate order taking
- Lost or misplaced orders
- Indifferent staff attitudes.
From £2,995 exclusive of installation and maintenance
To download our Call Recording and Call Analyser brochures, click here.