RoundClock - round-the-clock monitoring service

There’s nothing worse than arriving at work in the morning to find that your IT system is down. But it need not be like that. RoundClock is a remote 24/7 software-based monitoring service that instantly alerts us to problems and allows us to take immediate action, if necessary, to rectify the problem before it seriously impacts on your business.

Think of it as a continuous health check for IT systems, round-the-clock. In the past an engineer would undertake a time consuming, manual healthcheck of your IT once a month or every quarter. With RoundClock, it is exactly what it implies: 24/7 round-the-clock monitoring of vital (and not so vital) IT functions.

RoundClock is a comprehensive IT support package where your hardware and software are continuously monitored from our office. It’s not just your server but the key parts of your whole system - disk space, remote offices, ISP connection, bandwidth usage, website, anti-virus software and critical updates – that are monitored. They have to ‘check in’, so to speak, every 15 minutes. If they don’t, we are on the case and our engineers will often fix something before you even know about it!

If a problem with your IT system arises outside normal office hours, our on-call engineers are immediately alerted and will contact you should it be of a critical nature.

RoundClock costs no more than a cup of coffee a day but the benefits are considerable: less downtime as a result of virus attacks or disk crashes; safe and secure back up of data; continuous monitoring of your website and email system.

Download our leaflet on RoundClock.

Monitor Description Alert
Phone System It's not much fun if it's not working. Yes
Server Status Servers are configured to register with us at given intervals. If they don’t check-in, something is wrong. Yes
Disk Space Disk space is more than just a capacity matter. An inadequate amount of disk space can completely immobilise a server.  Yes
Disk Failure If a hard disk fails or behaves like it might.  Yes
System Services Print spoolers, SQL databases, anti-virus engines or any other service that should be running but isn’t.  Yes
Performance Servers perform badly because of excessive disk activity, lack of memory and, amongst others, high processor usage.  Yes
Internet Today, we are all crippled without the internet. If you have lost your internet connection or limited bandwidth is available because of excessive traffic.  Yes
Website How long is it before somebody advises you that your website is down.  Yes
Routers Routers are your link to the outside world and your branch offices. Perhaps an alternative or fail-over route can be invoked in advance of resolution.  Yes
Back-ups No data, no business. What happens if a backup is unsuccessful?  Yes
Anti-virus You are vulnerable if AV is not up to date.  Yes
Batteries Power failures and surges interrupt your business and damage critical equipment. UPS batteries that are no longer fit need to be replaced.  Yes
Critical Updates The security and well-being of your servers is compromised if critical updates, patches and hot-fixes are not installed.  Yes
Hackers Too many unauthorized login attempts.  Yes